REFUND & RETURN POLICY

Last Updated: September 2026

At Atelier Noir, we strive to deliver the highest quality of premium and artisan perfumery. Because our fragrances are crafted with high extrait-level oil concentrations and bespoke on-demand compounding, we enforce a transparent policy framework compliant with global e-commerce and trust standards.

If you have any questions regarding our policies, please contact our support team at info@ateliernoir.pk.

1. BESPOKE & ON-DEMAND CUSTOM PERFUMES (NO RETURNS/REFUNDS)

Every fragrance ordered through our custom compounding or on-demand impression requests is individually handcrafted and uniquely bottled for that specific client.

  • Strict Policy: Because raw compounding inputs and formulation labor are committed immediately upon scheduling, we operate under a strict No-Return, No-Exchange, and No-Refund policy once blending has initiated.
  • Maturation Acknowledgment: Handcrafted extrait formulations undergo a mandatory 10 to 14 days maturation window for optimal projection, maceration, and sillage. Orders cannot be cancelled or refunded due to this necessary maturation timeline.

2. STANDARD CATALOG ORDERS & VERIFICATION

For non-customized standard catalog offerings or discovery sets, orders are processed under the following parameters:

  • Advance Verification: Every order requires verified advance confirmation (full advance payment or agreed partial token deposit) via Direct Bank Transfer or Raast prior to batch dispatch. Unverified requests are held automatically.
  • Transit Damage & Open Parcel Inspection: Where courier guidelines permit, clients are advised to inspect the outer seal upon arrival. If courier regulations restrict opening before acceptance, a clear, unedited continuous video of unboxing must be recorded immediately upon receipt showing any breakage or nozzle leakage.
  • Immediate Reporting Window: Any damaged flask or transit leakage must be reported to our official support team within 24 hours of delivery along with photographic or video proof. Confirmed transit damage is eligible for an immediate complimentary replacement.
  • Strict No Mind-Change Policy: Once a delivery is completed and accepted, we do not accept returns, refunds, or exchanges based on subjective scent preference or mind change.
  • Hygiene & Seal Integrity: Under international cosmetic safety regulations, fragrances that have been unsealed, test-sprayed, or used are completely ineligible for return or restocking.

3. REFUND FULFILLMENT PROCESS

In the rare event that an administrative refund is approved by our management due to internal dispatch errors or unresolvable transit damage:

  • Approved Claims: Approved refunds are routed directly to the customer’s designated bank account or Raast ID within 5 to 7 business days.
  • Shipping Exclusions: Original shipping charges, handling surcharges, and express courier fees are non-refundable.